Legal

Privacy Policy

How Vanza Cleaning Services handles your personal information when you use our website and services.

Last updated: 6 April 2026

This Privacy Policy explains how Vanza Properties Ltd (trading as Vanza Cleaning Services, “we”, “us”) collects and uses personal data when you visit vanzacleaning.co.uk, contact us, or book cleaning services. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data controller

The data controller responsible for your personal data is Vanza Properties Ltd (trading as Vanza Cleaning Services), 128 City Road, London, EC1V 2NX, United Kingdom. You can contact us about privacy matters at contact@vanzacleaning.com or by phone on 07500 713 537.

2. Information we collect

We may collect and process the following categories of information:

  • Identity and contact details: name, address, email address, telephone number.
  • Booking and service information: property access instructions (where you choose to provide them), preferred dates and times, service type, special requests, and correspondence about your booking.
  • Payment-related information: where payments are processed, card or bank details may be handled by our payment provider; we do not store full card details on our own servers unless a secure process explicitly requires it.
  • Technical and usage data: IP address, browser type, device information, and pages visited on our website (see Cookies below).
  • Communications: messages you send us by email, contact forms, or phone notes taken to handle your enquiry.

3. How we use your information

We use personal data to:

  • Provide cleaning services and manage bookings, quotes, and customer support.
  • Communicate with you about your appointment, changes, or follow-up.
  • Process payments and maintain financial records as required by law.
  • Improve our website, services, and security.
  • Comply with legal obligations (for example, health and safety, tax, or regulatory requests).
  • Where permitted, send marketing communications — only if you have opted in or where the law allows.

We rely on one or more of the following legal bases: performance of a contract (providing services you request); legitimate interests (running our business, improving services, and security), balanced against your rights; legal obligation; and consent where we ask for it (for example, non-essential cookies or marketing). You may withdraw consent at any time where processing is consent-based.

5. Sharing your information

We may share data with trusted third parties who help us operate our business, such as scheduling or CRM tools, payment processors, IT hosting, and professional advisers. We may also disclose information where required by law or to protect our rights and safety. We do not sell your personal data.

6. How long we keep data

We retain personal data only for as long as necessary for the purposes described above, including to meet legal, accounting, or reporting requirements. Retention periods vary depending on the type of data and whether you remain an active customer.

7. International transfers

If we transfer personal data outside the UK, we ensure appropriate safeguards are in place (such as UK adequacy regulations or standard contractual clauses) as required by applicable data protection law.

8. Your rights

Under UK data protection law, you may have the right to:

  • Request access to your personal data.
  • Request correction of inaccurate data.
  • Request erasure, restriction of processing, or object to certain processing.
  • Data portability, where applicable.
  • Withdraw consent where processing is based on consent.
  • Lodge a complaint with the Information Commissioner’s Office (ICO) — ico.org.uk.

To exercise these rights, contact us using the details above. We may need to verify your identity before responding.

9. Cookies

Our website may use cookies and similar technologies to remember preferences, understand how the site is used, and support analytics or advertising where enabled. You can control cookies through your browser settings. Where we use non-essential cookies, we will seek your consent in line with applicable rules.

10. Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or alteration. No method of transmission over the internet is completely secure; we encourage you to use strong passwords and protect access to your accounts.

11. Children

Our services are not directed at children under 16, and we do not knowingly collect personal data from children. If you believe we have collected such data, please contact us and we will take steps to delete it.

12. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of our website or services after changes constitutes acceptance of the updated policy where permitted by law.

For contractual terms relating to our cleaning services, see our Terms of Service.